Upload Your Request For Records...

All requests are subject to twenty business days turnaround. We'll keep you posted on any further updates by fax and email.

We do not accept any records requests by fax, email, or personal service. You must upload your request for records from My ROI Portal.

SAVE YOUR PRECIOUS TIME WRITING EMAILS, MAKING PHONE CALLS, CHECK THE STATUS OF YOUR REQUEST NOW!
Enter your Request Reference Number and our Patient's Date of Birth

Frequently Asked Questions

  • Your request for records must be served with an Initial Processing Fee of $15.00. This Initial Processing Fee must be payable to Records Source, our Process and Exchange of Health Information service. Without your Initial Processing Fee your request for records will not be processed.
  • The "treating doctor's name" and the "treating location address" must be specified in your request for records. Your request for records must be directed to the "Medical Facility/ Provider" —Records Source is not a treating facility, medical provider or custodian of records.
  • We required individual requests for Medical, Billing, Therapy, and X-Rays records —as each record item is processed and retrieved separately.

We do not accept any records requests by fax, email or personal service. You must upload your request for records from our secure Upload Portal Module

If you are unable to upload, please mail your request to our Request Processing Center located at 1142 S. Diamond Bar Blvd #310, Diamond Bar, CA 91765.

All records requests are subject to twenty (20) business days turnaround. However, some requests will be completed sooner, depending on the file situation. Please do not call during this period of time, we'll keep you posted on any further updates by fax and email.

You can always check the status of your record request from our Online Status Portal, all you need is your unique Reference Number and the patient's Date of Birth. CHECK THE STATUS OF YOUR REQUEST NOW!

As soon as your request is completed, we will notify you by email. You can download your file as many times as you need for ONLY FIVE 5 DAYS, from our email notification date.

For security reasons, your file will be destroyed from our servers, after this period of time. If for whatever reason, a file needs to be re-uploaded, there will be an Upload Process Fee of $15, charged to your firm.

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