Check the status of your request!
Get your request status within our process...
All requests are subject to fifteen business days turnaround. We'll keep you posted on any further updates by fax and email.
Our customer service department is available Monday through Friday from 9:00 AM to 4:00 PM. We closed for lunch from 12:00 PM to 2:00 PM.
There is no need to spend the time, money on gas, or postage fees to serve us your request for records. E-serve us, it's faster, easier and convenient. An Affidavit of Electronic Service is available for download as soon as you served and paid for your request. If you are not a registered user, please Sign Up today. You can also serve us by mail, please visit our Contact Us page for more information and details.
All requests are subject to fifteen (15) business days turnaround. However, some will be completed sooner, depending on the file situation. Please call us after this time frame, if your request has not been completed. You can always check the status of your request from our Online Status Portal, all you need is your unique Reference Number and the patient's Date of Birth.
As soon as your request is complete, we will send you an email notification. You can download files as many times as you need for only five days, from the notification notice. After this time frame, your file is no longer available. If for whatever reason we re-upload a file, we will charge you an upload fee.
We can help you to cut back on your workload; while still retaining full control of your release of information process.
Reduce no-shows with our appointment reminder service. Don’t waste time dialing; let our automated service send phone text reminders for you.
We serve your referring physicians, attorneys and claims adjusters in your preferred method of service —eFax, Digital, and Paper.
