All requests are subject to twenty (20) business days turnaround. We'll keep you posted on any further updates by fax and email.
We do not accept any type of personal process serving, including Subpoena and HIPAA Authorization. Please use our Upload Portal Module.
Records Source does not accept any type of process serving, including, fax, email, and personal service. You must upload your request for records from our secure Records Request Upload Module. If you are unable to upload, please mail your request to our processing center located at 1142 S. Diamond Bar Blvd #310, Diamond Bar, CA 91765.
Please make sure the following is included:
There is no need to spend the time, money on gas, or postage fees to serve us your request for records. E-serve us, it's faster, easier and convenient. Please upload your request from our secure Records Request Upload Module.
If for whatever reason you are unable to upload from our secure Records Request Upload Module, please mail your request for records to: 1142 S. Diamond Bar Blvd #310, Diamond Bar, CA 91765. If you are not a registered user, please sign up today.
All requests are subject to twenty business days turnaround. However, some requests could be completed sooner, depending on the file situation.
You can always check the status of your request from our Online Status Portal, all you need is your unique Reference Number and the Patient's Date of Birth.
As soon as your request is complete, we will send you an email notification. You can download your file as many times as you need for ONLY 5 FIVE DAYS, from the notification date.
After this time frame, your file is no longer available. If for whatever reason we need to re-upload a file, there will be a re-upload charge fee.